About
FFCtv is the club’s video on demand and live audio & video streaming service. It offers exclusive live matches, interviews, press conferences, highlights and more. If you have a question, have a look at our frequently asked questions.
FAQs
What is FFCtv
FFCtv is Fulham FC’s video and audio channel, which is accessed via the Fulham FC website, fulhamfc.com and mobile App.
Subscribers to this service will be able to view exclusive behind-the-scenes videos, live audio commentary from Gentleman Jim & Jamie Reid, as well as priority access to edited match highlights and full match highlights (after the official holdback period).
Do I have to pay to watch the non-live/video on-demand content?
No.
FFCtv provides a free video on-demand service that includes exclusive behind-the-scenes videos, match highlights, interviews and much more.
You can subscribe to FFCtv to access to live pre-season games, live audio commentary for fixtures and extended match content from 2024/25 fixtures.
Do I require a OneFulham Account to access FFCtv?
Yes.
All supporters will require a OneFulham account to access video-on-demand content.
Do you offer Live video streams?
Live video coverage of games are available, with live streams of PL2 home games, U18 FA Youth Cup and a selection of women's games all on offer this season on FFCtv. Selected men's pre-season games are also live streamed (additional match passes required).
FFCtv+ access is required to watch PL2 home games & U18 FA Youth Cup games.
These can all be watched in-app and on the FFCtv platform.
How much does an FFCtv subscription cost?
Do I have to pay further to watch the Club's under-23s fixtures?
What are the system requirements?
Your device needs to comply with the following minimum system requirements:
- Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
- Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
- Operating Systems: Windows 8.1 or later, Mac 9+
- Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari (*Internet Explorer and Opera are not supported for Live Video)
- 512MB of RAM (1GB of RAM recommended for netbooks)
- Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.
What are the internet connection requirements?
You will require a Wi-Fi or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).
I'm having issues with my video or audio feed. What can I do?
During the game, please report your technical issues to ffctv@fulhamfc.com who can investigate whether there is a problem with the broadcast.
If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
How do I get a refund?
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice or don't report a technical issue to customer service during the game, we will not be able to issue a refund.
Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.
My video feed keeps buffering. What's wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.
I'm receiving a "media not found" message
The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact ffctv@fulhamfc.com
How do I cancel my subscription?
Please email ffctv@fulhamfc.com with your cancellation request. Please be advised that three working days' notice is required for cancellation. Cancellation within this period may result in you being charged for the next period.
I've forgotten my password
If you've forgotten your password please click here to begin the password recovery process through your OneFulham account.
Still having issues? Please email support at ffctv@fulhamfc.com